Insurance Company: AV New Build Project in Los Angeles, CA

Customer Information:


  • Customer Name: Kinly
  • Industry: AV
  • Date: February 2022 
  • Location: Los Angeles, CA
  • Project Size: 20 Conference Rooms & 1 All Hands Area

Technology Used:


  • Crestron
  • Biamp
  • Polycom
  • BYOD (Bring Your Own Device)
  • Zoom


Services Provided:


  • AV Installation
  • Warehousing & Kitting
  • Permitting
  • Commissioning


Description of the Job Performed:


  • Customer’s Challenge: Our valued customer, Kinly, entrusted us with a crucial project in Los Angeles, serving a globally recognized insurance company. One of the primary challenges we encountered was a supply chain shortage, which resulted in significant delays in equipment delivery. To mitigate this, all equipment was drop-shipped to our Los Angeles warehouse, allowing us to proceed with necessary preparations while awaiting site readiness.
  • Efficient Pre-Build and Kitting: During the period of warehousing, we took proactive steps by pre-building racks and kitting all equipment according to room specifications. This approach streamlined deployment once substantial completion of the site was achieved.
  • Adaptive Scheduling: Construction delays required weekly site walks in collaboration with the General Contractor (GC). We maintained constant communication and provided progress reports to Kinly’s out-of-state Project Manager. To accommodate the evolving situation, we adapted our schedule and executed the project in phases, with cabling and mounts addressed before substantial completion, and the installation of fragile equipment completed afterward.
  • Supporting Permitting Process: Since permitting for Low Voltage was outside the scope of the GC, we stepped in to support the customer during pre-installation inspection phases. We ensured that the project complied with all necessary regulations, ultimately leading to a successful final inspection.
  • Customer Satisfaction: Both Kinly and the end customer expressed high levels of satisfaction with the quality of our service delivery, as well as our unwavering commitment to communication and reporting throughout the project.


This case study exemplifies our ability to adapt and excel under challenging circumstances, ensuring the successful completion of projects while maintaining a high standard of quality and client satisfaction.