Technology Used:
- Polycom
- Crestron
- Bose 90°/180° Speakers
- BYOD (Bring Your Own Device)
Services Provided:
- AV Decommissioning, Installation, and Commissioning
- Warehousing and Kitting
- Project Coordination
Description of the Job Performed:
- Customer’s Challenge: Our valued customer, KDI, approached us with a mid-size project with 30 conference rooms, 1 boardroom, and 1 training room across two buildings in the Bay Area. The project involved decommissioning old equipment and upgrading to BYOD Poly Systems, incorporating Crestron Schedulers. The project had to navigate multiple challenges, including COVID-19 site regulations, supply chain shortages, and adapting to pre-existing layouts.
- Supply Chain Management: To mitigate supply chain shortages that were impacting project timelines, our customer opted to drop-ship equipment to our San Jose warehouse. This allowed us to start working with the existing inventory and make on-site progress as requested by the end customer.
- Phased Approach: Given the challenges faced and to maintain progress amid uncertainties, we adjusted the project schedule to a phased basis. This included handling cabling and mounts initially, followed by the installation of the remaining equipment as it was received. Racks, originally intended for pre-installation in our warehouse, had to be built and commissioned on-site.
- Challenges and Success: The project experienced several delays, impacting both the schedule and the budget. Despite these challenges, it was a successful project that paved the way for future collaborations. The success was attributed to transparent and straightforward communication throughout the project, as well as the customer’s understanding and cooperation with change orders.
This case study demonstrates our ability to overcome multifaceted challenges and deliver successful projects through adaptability, efficient supply chain management, and open communication with our customers.